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Sometimes there is a bump in the road... How do I return an item?
We accept returns for exchange or refund of unopened product 7 calendar days after delivery of the product. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way. Within 7 calendar days of the delivery date (after 7 days no returns are allowed If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund. Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you must contact us within 7 days if you intend to return any item back to our store. Items returned to us after 7 days and without contacting us will not be refunded. Customer is responsible for all shipping costs if seller is not at fault
THE PET GARAGE
Customer Service Number 678.261.7090
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